Australian Consulate-General
Noumea, New Caledonia
French Polynesia, Wallis and Futuna

Immigration Citizenship and Border Protection



The Australian Government announced on 15 March 2020 new entry measures to Australia in response to COVID-19. From 15 March 2020, all travellers entering Australia are required to self-isolate for a period of 14 days upon arrival in Australia. Only Australian citizens or Australian permanent residents are now allowed to enter Australia. Please check the Australian Prime Minister’s press release and the Information notice for international travellers for further details.

Please note the links to the Home Affairs website and information provided below remain current.

However, please note TTServices Noumea (Home Affairs Visa application and information centre) is currently closed. For urgent requests, please email Home Affairs services in Suva and mark URGENT in your email subject.

The Australian Consulate-General in Noumea does not process visa or citizenship applications.

Australian citizens must travel to Australia on an Australian passport.

Information on visas, citizenship and border protection (including customs) is available on the website of the Department of Home Affairs (Home Affairs).

Home Affairs at the Australian High Commission in Suva, Fiji, has the responsibility for managing Immigration and Citizenship Services for New Caledonia, as well as Fiji, Federated States of Micronesia, French Polynesia, Guam, Kiribati, Republic of Nauru, Northern Marianas, Palau, Papua New Guinea, Republic of the Marshall Islands, Samoa, Solomon Islands, Tonga, Tuvalu, Wallis and Futuna and Vanuatu.

Home Affairs utilises Australian Visa Application Centres (AVAC) across the Pacific for visa lodgements, client enquiries and biometrics collection. TT Services manage the AVACs across the Pacific.

Home Affairs advises that you should not book flights or make travel commitments until you have an appropriate visa to travel to Australia. Home Affairs will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.

Home Affairs also recommends that foreign travellers hold a passport valid for at least six (6) months.

Applications or enquiries regarding Australian visas, immigration and citizenship for residents of New Caledonia, French Polynesia and Wallis and Futuna are managed by TT Services Noumea.

For further information and assistance, please contact TT Services Noumea:

TT Services Noumea
27 Sebastopol Road
Building “Central 1”, Office 104
Noumea, New Caledonia

TT Services Noumea is open from 8.30am to 4.30pm, Monday to Friday.

Phone: (+687) 247 684 - Fax: (+687) 247 685
Email: [email protected] - Website:

Please note TT Services Noumea applies administration fees (for each application) on top of the fees required for the processing of visa applications by Home Affairs.

Foreign travellers must enter Australia on a visa appropriate to their circumstances. To find the visa appropriate for your travel purpose, please check the Visa-Finder options online.

People travelling to Australia for medical treatment or to support someone needing medical treatment, must travel on a Medical Treatment Visa, which is only available as an online application.

European Union nationals, including French passport holders, may be eligible to an eVisitor visa 651.

For transits through Australia, you may be eligible to transit without a visa, depending on your nationality and the length of your transit time. For more information, see Transit Without A Visa eligibility. If you are not eligible to transit without a visa, you will need to apply online for a Transit visa.

If you hold a diplomatic passport and need to travel to or transit through Australia, please check the process applicable to Diplomatic passport holders.

If you are not eligible to apply for an online visa and need to travel to or transit through Australia, please contact TTServices Noumea.

If your enquiry relates to Australian citizenship, please check the information available on Citizenship. If you require further proof of your Australian citizenship, you will need to apply on-line for evidence of your Citizenship: please click on the following link ( for further information and how to proceed.

If your enquiry relates to customs information (entering and leaving Australia, including arrival policies, what you can bring, duty-free and tourist refund scheme), please check out the Customs online information.

For any other information or assistance, please check the Visa Support on-line or contact TTServices Noumea or Home Affairs services in Suva.