OFFICE OPERATIONS AND CONSULAR ASSISTANCE

Our telephone lines, switchboard (+687 27 24 14) and mailboxes are monitored during our opening days and hours (9am to 4pm, except public holidays). Follow us on Facebook for any further communication and check our Useful links for Australia, New Caledonia and Wallis-and-Futuna.

Consular assistance to Australians, Canadians and citizens of Nauru and Papua-New-Guinea - Please call +687 27 24 14 (outside of our office hours, follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra, also contactable outside of our office hours, in Australia on 1300 555 135 or from overseas on +61 2 6261 3305). Canadian citizens can also alternatively contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available). Please also check relevant travel advisories and recommendations for Australians on Smartraveller including the Australian travel advice for New Caledonia and for Canadians on Travel advice and advisories - Travel.gc.ca including the Canadian travel advice for New Caledonia. Follow the instructions of local authorities in New Caledonia and in Wallis-and-Futuna.

Notarial and passport services by appointment only - check the Consular-Notarial-Passports Services - Frequently-Asked-Questions and email us on [email protected] (provide your contact details and the service required) or call us during our opening days and hours on +687 27 01 20 or 27 01 27 to book an appointment.

The Australian Consulate-General in Noumea does not manage visa-immigration, citizenship or entry-exit enquiries or applications to Australia, New Caledonia and Wallis-and-Futuna, or Canada and will not respond to or escalate these to authorities - Contact relevant authorities directly in Australia (Home Affairs), New Caledonia and Wallis-and-Futuna or Canada, as well as your travel agent, airline or cruise company, insurance or employer for assistance as required.

The Australian Consulate-General does not provide assistance to foreign nationals in Australia and will not respond to these enquiries - French nationals in Australia should contact the French consular services in Australia, other foreign nationals should contact the consular services of their foreign diplomatic representations in Australia.