The Australian Consulate-General does not provide assistance to foreign nationals in Australia – foreign nationals in Australia must request consular assistance directly from the consular services of their country of citizenship: French nationals in Australia should contact the French consular services in Australia, other foreign nationals should contact the consular services of their foreign diplomatic representations in Australia.
The Australian Consulate-General does not manage enquiries relating to visas, immigration-citizenship or entry-exit requirements to Australia (Australian Department of Home Affairs), New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia and Wallis-and-Futuna, or Canada.
Please also check our Useful links.
Australian Consulate-General, Noumea
- General enquiries
- Consular assistance to citizens of Australia, Canada, Nauru and Papua New Guinea
- Notarial and passport services
- Public holidays
DFAT, Canberra (Department of Foreign Affairs and Trade)
Home Affairs (Immigration-Citizenship-Border Protection)
Australian Consulate-General, Papeete
Australian Consulate-General in Noumea, New Caledonia
The Australian Consulate-General in Noumea is Australia’s official diplomatic mission in New Caledonia. The Consul-General is also accredited to Wallis-and-Futuna and is the representative to the Pacific Community (SPC).
Outside of consular, passport and notarial services, which are provided by the Australian Consulate-General, we are unable to provide further information than is outlined below.
Our services are available on appointment only.
General enquiries
Australian Consulate-General Noumea
- Opening hours: Monday to Friday, 9am - 4pm (except public holidays - list available below)
- Phone: +687 27 24 14
- Email: [email protected]
- Address: Norwich Building, 11 rue Georges Baudoux, Noumea, New Caledonia
- Postal Address: BP 22, 98845 NOUMEA CEDEX
- Website: www.noumea.consulate.gov.au
Please also check the differents tabs available under main menus Scholarships-Studies-Recognition of qualifications and Doing business with Australia, as well as our Useful links.
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please check the information provided by the Australian Department of Home Affairs available at Home Affairs - Immigration Citizenship and Border Protection. Home Affairs does not have an office at the Australian Consulate-General and we do not respond to Home Affairs applications or enquiries.
Please also note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.
Consular assistance to citizens of Australia, Canada, Nauru and Papua New Guinea
Please also check the list of phone numbers for emergencies and assistance in New Caledonia and in Wallis-and-Futuna as appropriate to your circumstances.
Assistance to Australian citizens
If you are an Australian citizen in New Caledonia or in Wallis-and-Futuna and require consular assistance, please contact us during business hours on +687 27 24 14 or by email at [email protected].
If you call us outside business hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra (outside of our office hours, you can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia).
Please also check Smartraveller information on Getting help overseas, subscribe to Smartraveller updates and check the travel advice for New Caledonia.
Assistance to Canadian citizens
Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis-and-Futuna. Please also read the Canadian travel advice for New Caledonia.
For assistance to Canadian citizens, please contact us during business hours on +687 27 24 14 or by email at [email protected]. When calling outside of our office hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra (outside of our office hours, you can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia). At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).
The Consular Sharing Agreement with Canada does not extend to people seeking information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security. These matters are managed by Canadian Immigration and Citizenship Services which enquirers must contact directly.
Assistance to citizens of Nauru and Papua New Guinea
For assistance to citizens of Nauru and Papua New Guinea in New Caledonia and in Wallis-and-Futuna, please contact us during business hours on +687 27 24 14 or by email at [email protected]. When calling outside of our office hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra.
Outside of our office hours, you can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia.
Notarial and passport services
For notarial and passport information and services, please check the relevant sections under our consular, notarial and passport services tab as well as Consular Notarial and Passports Services - Frequently Asked Questions (FAQs) (consulate.gov.au).
You can make an appointment for notarial and passport services by calling us on +687 27 01 20 or +687 27 01 27 or by emailing us at [email protected].
Public Holidays observed by the Australian Consulate-General in Noumea
| Public Holidays in 2025 (subject to change) | |
| New Year’s Day | 1 January (Wednesday) |
| Australia Day in lieu | 27 January (Monday) |
| Canberra Day | 10 March (Monday) |
| Good Friday | 18 April (Friday) |
| Easter Monday | 21 April (Monday) |
| French Labour Day | 1 May (Thursday) |
| King’s Birthday and Whit Monday | 9 June (Monday) |
| French National Day | 14 July (Monday) |
| Assumption Day | 15 August (Friday) |
| New Caledonia Citizenship Day | 24 September (Wednesday) |
| Australian Labour Day | 6 October (Monday) |
| Christmas Day | 25 December (Thursday) |
| Boxing Day | 26 December (Friday) |
| Additional DFAT Public Holiday | 31 December (Wednesday) |
Australian Department of Foreign Affairs and Trade (DFAT) - Canberra
Australian Government Department of Foreign Affairs and Trade
- Address
R.G. Casey Building
John McEwen Crescent
Barton ACT 0221 Australia - Switchboard: +61 2 6261 1111
-
Website: www.dfat.gov.au including contact details of foreign missions in Australia
Australian Department of Home Affairs (Immigration, Citizenship and Border Protection)
Please be advised that the Australian Consulate-General in Noumea does not process visa and citizenship applications. All visa and citizenship applications are to be lodged online with the Department of Home Affairs on www.homeaffairs.gov.au.
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please read the Home Affairs information available at Home Affairs - Immigration Citizenship and Border Protection. If you require further information or assistance, please speak to the Home Affairs multilingual Global Services Centre (GSC) directly. The Home Affairs multilingual GSC is open Monday-Friday from 9am to 5pm (except Australian national public holidays):
- The Home Affairs multilingual GSC can be contacted directly on +61 2 6196 0196 (outside Australia) or on 131 881 (in Australia). Alternatively, from Monday to Friday from 9am to 4pm (except local public holidays), callers from New Caledonia or Wallis-and-Futuna can call +687 27 24 14 and press option 2 to be transferred to the Home Affairs multilingual GSC.
- the Home Affairs phone options are provided in English but if you prefer to speak with someone in your language, press 6 and say your language in English (for French-speakers, say “French”) and confirm “Yes” when prompted. If the operator speaks to you in English, keep saying your language in English to be put through to an interpreter.
Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea will not respond to Home Affairs enquiries and will not escalate these to Home Affairs.
Australian Embassy in Paris
The Australian Embassy in Paris represents the Australian Government on French soil.
Australian Consulate-General in Papeete, French Polynesia
The Australian Consulate-General in Papeete is Australia’s official representation in French Polynesia.
For other information, please check our Useful links.