COVID-19 - AUSTRALIAN CONSULATE-GENERAL OPERATIONS
The Australian Consulate-General strictly follows COVID-19 measures set out by local authorities.
Services continue to be provided on appointment only. However, walk-in enquiries can be accommodated provided social distancing and face masks measures are followed.
We thank you for your understanding and request that you carefully follow the instructions of local authorities in the French Pacific. Further information and instructions are available on the websites of the Government of New Caledonia and the French High Commission in New Caledonia.
We regularly publish updates on our Facebook page L’AustralieEnNouvelleCaledonie. Please also follow the COVID-19 must-read information and instructions for Australia, New Caledonia and Wallis and Futuna available on our website.
Australian travellers should keep up to date with all Australian travel advisories on www.smartraveller.gov.au. Canadian travellers should keep up to date with all Canadian travel advisories on www.travel.gc.ca.
Australian Consulate-General Noumea
- Opening hours: Monday to Friday, 9am - 4pm (except public holidays - list available below)
- Phone: +687 27 24 14
- Email: [email protected]
- Address: Norwich Building, 11 rue Georges Baudoux, Noumea, New Caledonia
- Postal Address: BP 22, 98845 NOUMEA CEDEX
- Website: www.noumea.consulate.gov.au
Consular services (including notarial and passport services)
If you are an Australian citizen in New Caledonia or in Wallis and Futuna and require emergency consular assistance, please contact us during business hours on +687 27 24 14 or by email at [email protected].
If you call us outside business hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra. You can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia.
For consular, notarial and passport information and services, please check the relevant section under our consular, notarial and passport services tab as well as our Frequently asked questions.
You can make an appointment for consular services by calling us on +687 27 01 20 or +687 27 01 27 or by emailing us at [email protected]. Social distancing and face mask must be abided by during appointments.
Assistance to Canadian citizens
Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis and Futuna. Please also read the Canadian travel advice for New Caledonia.
For assistance to Canadian citizens, please contact us at [email protected]. At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).
The Consular Sharing Agreement with Canada does not extend to people needing information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security. These matters are managed by Canadian Immigration and Citizenship Services and enquirers should consult the websites of the Government of Canada and of the Immigration Refugees Citizenship (IRCC) or contact the Canadian Immigration Service of the Canadian Consulate-General in Sydney, Australia (email: [email protected] – phone: +61 2 9364 3000). Please also contact your airline or travel agent for assistance as well as your diplomatic or consular representation in Canada.
Public Holidays observed by the Australian Consulate-General in Noumea
|Public Holidays in 2022 (subject to change)|
|New Year's Day (in lieu)||3 January (Monday)|
|Australia Day (in lieu)||31 January (Monday)|
|Canberra Day||14 March (Monday)|
|Good Friday||15 April (Friday)|
|Easter Monday||18 April (Monday)|
|Reconciliation Day||30 May (Monday)|
|Whit Monday||6 June (Monday)|
|Bastille Day||14 July (Thursday)|
|Assumption Day||15 August (Monday)|
|Labour Day (Australia)||3 October (Monday)|
|All Saints Day||1 November (Tuesday)|
|Boxing Day||26 December (Monday)|
|Christmas Day (in lieu)||27 December (Tuesday)|
|Additional DFAT Public Holiday||30 December (Friday)|
Australian Department of Foreign Affairs and Trade (DFAT) - Head Office in Canberra
Australian Government Department of Foreign Affairs and Trade
R.G. Casey Building
John McEwen Crescent
Barton ACT 0221 Australia
- Switchboard: +61 2 6261 1111
Australian Department of Home Affairs (Immigration (visas), Citizenship and Border Protection)
The Australian Department of Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea has no visa or other Home Affairs function and does not process visa applications or respond to visa or other Home Affairs enquiries.
For information on Australian immigration (visas), citizenship and border protection, please read the Home Affairs information available at Immigration Citizenship and Border Protection.
Please also follow the COVID-19 must-read information and instructions for Australia available at Australian Consulate-General in Noumea.
Home Affairs recommends checking the global visa processing times for each type of visa. Home Affairs advises you should not book flights or make travel commitments until you have an appropriate visa to travel to Australia. Home Affairs further advises it will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
Home Affairs also recommends foreign travellers hold a passport valid for at least six (6) months. Home Affairs advises you should enter your data as it appears on your passport, including the passport number as it appears in the machine-readable zone at the bottom left of the passport biodata page.
Home Affairs advises applicants having issues with their visa applications should try the below avenues for assistance:
- If you already hold a visa you can check your visa status and entitlements using Visa Entitlement Verification Online (VEVO). If you cannot find your departmental reference number or you no longer have your visa grant notification you can request this information by completing the Request for reference number form. Your reference number will then be emailed to you;
- Check the Home Affairs Popular questions, the Online and enquiry forms and the Travel restrictions related to COVID-19;
- Check the Home Affairs information available under Technical Help for ImmiAccount (homeaffairs.gov.au) including common error messages;
- Call the Home Affairs Global Service Centre (in Australia 131 881 – outside Australia +61 2 6196 0196) open Monday to Friday from 9am to 5pm (local time), information is also provided in foreign languages including French;
- Submit an ImmiAccount technical support form including with a screenshot of the issue you are experiencing where possible and a copy of the biodata page of your passport;
- If all of the above have not allowed you to resolve your issue, contact the Visa Office at the Australian High Commission in Suva (Fiji) using the Australian Immigration Enquiry Form by selecting Suva in the contact section and providing copies of supporting documents as applicable to your circumstances, including your passport biodata page. Home Affairs advised the expected response time for your enquiry is currently 5 business days. Home Affairs also advised you should not send multiple enquiries within this time period. Home Affairs will not respond to progress enquiries if the application is within Global visa processing times.
Australian Consulate-General in French Polynesia
The Australian Consulate-General in Papeete is Australia’s official representation in French Polynesia.