Please note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.
Australian Consulate-General, Noumea
DFAT, Canberra (Department of Foreign Affairs and Trade)
Home Affairs (Immigration-Citizenship-Border Protection)
Australian Consulate-General, Papeete
Australian Consulate-General in Noumea, New Caledonia
The Australian Consulate-General strictly follows health measures set out by local authorities, available on the websites of the Government of New Caledonia, the Health and Social Affairs Department of New Caledonia, and the French High Commission in New Caledonia.
Services are provided on appointment only. Walk-in enquiries are accommodated provided health measures are followed.
Australian travellers should keep up to date with all Australian travel advisories on www.smartraveller.gov.au. Canadian travellers should keep up to date with all Canadian travel advisories on www.travel.gc.ca.
General enquiries
Australian Consulate-General Noumea
- Opening hours: Monday to Friday, 9am - 4pm (except public holidays - list available below)
- Phone: +687 27 24 14
- Email: [email protected]
- Address: Norwich Building, 11 rue Georges Baudoux, Noumea, New Caledonia
- Postal Address: BP 22, 98845 NOUMEA CEDEX
- Website: www.noumea.consulate.gov.au
Please also check the information and links available under Doing business with Australia and Studying in Australia as well as our Useful links.
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please check the information provided by the Australian Department of Home Affairs available at Home Affairs - Immigration Citizenship and Border Protection (consulate.gov.au).
Outside of consular, passport and notarial services, which are provided by the Australian Consulate-General, we are unable to provide further information than is outlined below. Please also note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.
Consular services (including notarial and passport services)
If you are an Australian citizen in New Caledonia or in Wallis and Futuna and require emergency consular assistance, please contact us during business hours on +687 27 24 14 or by email at [email protected].
If you call us outside business hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra. You can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia.
Please also check the list of phone numbers for emergencies and assistance in New Caledonia and in Wallis and Futuna as appropriate to your circumstances.
Please also check Smartraveller information on Getting help overseas, subscribe for Smartraveller updates and check the travel advice for New Caledonia.
For consular, notarial and passport information and services, please check the relevant section under our consular, notarial and passport services tab as well as our Frequently asked questions.
You can make an appointment for consular services by calling us on +687 27 01 20 or +687 27 01 27 or by emailing us at [email protected]. Social distancing and face mask must be abided by during appointments.
Assistance to Canadian citizens
Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis and Futuna. Please also read the Canadian travel advice for New Caledonia.
For assistance to Canadian citizens, please contact us at [email protected]. At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).
The Consular Sharing Agreement with Canada does not extend to people needing information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security. These matters are managed by Canadian Immigration and Citizenship Services and enquirers should consult the websites of the Government of Canada and of the Immigration Refugees Citizenship (IRCC) or contact the Canadian Immigration Service of the Canadian Consulate-General in Sydney, Australia (email: [email protected] – phone: +61 2 9364 3000). Please also contact your airline or travel agent for assistance as well as your diplomatic or consular representation in Canada.
COVID-19 travel restrictions to Canada can be subject to change at very short notice. Canadian authorities advise all travellers to read information available at COVID-19: Travel, testing and borders - Travel.gc.ca.
Public Holidays observed by the Australian Consulate-General in Noumea
| Public Holidays in 2023 (subject to change) | |
| New Year's Day (in lieu) | 2 January (Monday) |
| Australia Day | 26 January (Thursday) |
| Canberra Day | 13 March (Monday) |
| Good Friday | 7 April (Friday) |
| Easter Monday | 10 April (Monday) |
| French Labour Day | 1 May (Monday) |
| Whit Monday (New Caledonia) / Reconciliation Day (Australia) | 29 May (Monday) |
| Birthday of the Sovereign | 12 June (Monday) |
| Bastille Day | 14 July (Friday) |
| Assumption Day | 15 August (Tuesday) |
| Australian Labour Day | 2 October (Monday) |
| Christmas Day | 25 December (Monday) |
| Boxing Day | 26 December (Tuesday) |
| Additional DFAT Public Holiday | 29 December (Friday) |
| Public Holidays in 2024 (subject to change) | |
| New Year's Day | 1 January (Monday) |
| Australia Day | 26 January (Friday) |
| Good Friday | 29 March (Friday) |
| Easter Monday | 1 April (Monday) |
| French Labour Day | 1 May (Wednesday) |
| Whit Monday (New Caledonia) | 20 May (Monday) |
| Reconciliation Day (Australia) | 27 May (Monday) |
| Birthday of the Sovereign | 10 June (Monday) |
| New Caledonia Day | 24 September (Tuesday) |
| Australian Labour Day | 7 October (Monday) |
| All Saints Day (New Caledonia) | 1 November (Friday) |
| Christmas Day | 25 December (Wednesday) |
| Boxing Day | 26 December (Thursday) |
| Additional DFAT Public Holiday | 27 December (Friday) |
Australian Department of Foreign Affairs and Trade (DFAT) - Canberra
Australian Government Department of Foreign Affairs and Trade
- Address
R.G. Casey Building
John McEwen Crescent
Barton ACT 0221 Australia - Switchboard: +61 2 6261 1111
-
Website: www.dfat.gov.au including contact details of foreign missions in Australia
Australian Department of Home Affairs (Immigration (visas), Citizenship and Border Protection)
The Australian Department of Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea has no visa or other Home Affairs function and does not process visa applications or respond to visa or other Home Affairs enquiries.
For information on travel to and from Australia, including immigration (visas), Australian citizenship, border protection, and how to contact Home Affairs, please read the Home Affairs information available at Home Affairs - Immigration Citizenship and Border Protection (consulate.gov.au).
Australian Embassy in Paris
The Australian Embassy in Paris represents the Australian Government on French soil.
Australian Consulate-General in Papeete, French Polynesia
The Australian Consulate-General in Papeete is Australia’s official representation in French Polynesia.