Australian Consulate-General
Noumea
New Caledonia, Wallis and Futuna

Contact us

 

COVID-19 - AUSTRALIAN CONSULATE-GENERAL OPERATIONS

The Australian Consulate-General strictly follows COVID-19 measures set out by local authorities.

Services continue to be provided on appointment only. However, walk-in enquiries can be accommodated provided social distancing and face masks measures are followed.  

We thank you for your understanding and request that you carefully follow the instructions of local authorities in the French Pacific. Further information and instructions are available on the websites of the Government of New Caledonia and the French High Commission in New Caledonia.

We regularly publish updates on our Facebook page L’AustralieEnNouvelleCaledonie. Please also follow the COVID-19 must-read information and instructions for Australia, New Caledonia and Wallis and Futuna available on our website.

Australian travellers should keep up to date with all Australian travel advisories on www.smartraveller.gov.au. Canadian travellers should keep up to date with all Canadian travel advisories on www.travel.gc.ca

 

General enquiries

Australian Consulate-General Noumea

  • Opening hours: Monday to Friday, 9am - 4pm (except public holidays - list available below)
  • Phone: +687 27 24 14
  • Email: [email protected]
  • Address: Norwich Building, 11 rue Georges Baudoux, Noumea, New Caledonia
  • Postal Address: BP 22, 98845 NOUMEA CEDEX
  • Website: www.noumea.consulate.gov.au

Please also check the information and links available under Doing business with Australia and Studying in Australia as well as our Useful links.

 

Consular services (including notarial and passport services)

If you are an Australian citizen in New Caledonia or in Wallis and Futuna and require emergency consular assistance, please contact us during business hours on +687 27 24 14 or by email at [email protected].

If you call us outside business hours, please follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra. You can also call the centre directly on +61 2 6261 3305 from overseas or on 1300 555 135 from within Australia.

Please also check the list of phone numbers for emergencies and assistance in New Caledonia and in Wallis and Futuna as appropriate to your circumstances.

Please also check Smartraveller information on Getting help overseas, subscribe for Smartraveller updates and check the travel advice for New Caledonia.

For consular, notarial and passport information and services, please check the relevant section under our consular, notarial and passport services tab as well as our Frequently asked questions.

You can make an appointment for consular services by calling us on +687 27 01 20 or +687 27 01 27 or by emailing us at [email protected]. Social distancing and face mask must be abided by during appointments.


Assistance to Canadian citizens

Under the Consular Sharing Agreement with Canada, the Australian Consulate-General in Noumea can provide some consular assistance to Canadian citizens in New Caledonia and in Wallis and Futuna. Please also read the Canadian travel advice for New Caledonia.

For assistance to Canadian citizens, please contact us at [email protected]. At any time, you may also contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available).

The Consular Sharing Agreement with Canada does not extend to people needing information on or assistance with Canadian visas, transits, immigration, biometric data collection, work, study, taxation, trade or social security. These matters are managed by Canadian Immigration and Citizenship Services and enquirers should consult the websites of the Government of Canada and of the Immigration Refugees Citizenship (IRCC) or contact the Canadian Immigration Service of the Canadian Consulate-General in Sydney, Australia (email: [email protected] – phone: +61 2 9364 3000). Please also contact your airline or travel agent for assistance as well as your diplomatic or consular representation in Canada.

 

Public Holidays observed by the Australian Consulate-General in Noumea

   
Public Holidays in 2022 (subject to change)  
New Year's Day (in lieu) 3 January (Monday)
Australia Day (in lieu) 31 January (Monday)
Canberra Day 14 March (Monday)
Good Friday 15 April (Friday)
Easter Monday 18 April (Monday)
Reconciliation Day 30 May (Monday)
Whit Monday 6 June (Monday)
Bastille Day 14 July (Thursday)
Assumption Day 15 August (Monday)
Labour Day (Australia) 3 October (Monday)
All Saints Day 1 November (Tuesday)
Boxing Day 26 December (Monday)
Christmas Day (in lieu) 27 December (Tuesday)
Additional DFAT Public Holiday 30 December (Friday)
   


 

Australian Department of Foreign Affairs and Trade (DFAT) - Head Office in Canberra

 

Australian Government Department of Foreign Affairs and Trade


 

Australian Department of Home Affairs (Immigration (visas), Citizenship and Border Protection)

 

The Australian Department of Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea has no visa or other Home Affairs function and does not process visa applications or respond to visa or other Home Affairs enquiries.

For information on Australian immigration (visas), citizenship and border protection, please read the Home Affairs information available at Immigration Citizenship and Border Protection.

Please also follow the COVID-19 must-read information and instructions for Australia available at Australian Consulate-General in Noumea.

Home Affairs recommends checking the global visa processing times for each type of visa. Home Affairs advises you should not book flights or make travel commitments until you have an appropriate visa to travel to Australia. Home Affairs further advises it will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.

Home Affairs also recommends foreign travellers hold a passport valid for at least six (6) months. Home Affairs advises you should enter your data as it appears on your passport, including the passport number as it appears in the machine-readable zone at the bottom left of the passport biodata page.

Home Affairs advises applicants having issues with their visa applications should try the below avenues for assistance:


 

Australian Consulate-General in French Polynesia

The Australian Consulate-General in Papeete is Australia’s official representation in French Polynesia.