Outside of consular, passport and notarial services, which are provided by the Australian Consulate-General, we are unable to provide further information than is outlined below.
Please also note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.
Data breaches are a worldwide risk that can affect individuals, companies, organisations and Governments.
Affected companies and organisations notify their impacted customers directly. The Australian Passport Office (APO) is also notified both for Australian and foreign passport holders.
Relevant data breach Information to Australian and foreign passport holders is available on the Australian Passports website at Search | Australian Passport Office (passports.gov.au). Please also check the official website of the company or organisation concerned for their up-to-date information on what to do further to the breaches affecting their services and data, including Optus, Medibank Private and Latitude Financial.
Foreign passport holders, notified of a breach by companies or organisations advising their foreign information has been compromised, should contact the government that issued the foreign passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders.
Please also check out the website of the Australian Cyber Security Centre and subscribe to ACSC Alert Services to receive information on recent online threats and how they can be managed. ACSC Alerts and advisories are also available in foreign languages, including French (under Select Language).
Further information on Consumer Data Rights are available from the Office of the Australian Information Commissioner (OAIC) at Consumer Data Right | OAIC.
Please also check the Australian Smartraveller advice on Cyber security when travelling overseas | Smartraveller. Cyber security advice for Canadian nationals is available at Cyber security while travelling - Travel.gc.ca. Cyber security advice for French nationals is available (in French) at Cybercriminalité - Ministère de l’Europe et des Affaires étrangères (diplomatie.gouv.fr).