Outside of consular, passport and notarial services, which are provided by the Australian Consulate-General, we are unable to provide further information than is outlined below.
Please also note the Australian Consulate-General does not manage enquiries relating to visas or entry-exit requirements to Australia, New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia or Wallis-and-Futuna, or Canada.
Please read carefully all the information provided below and contact relevant authorities directly.
Travel advice for Australia from your country of citizenship-nationality
Home Affairs (Immigration, Citizenship and Border Protection)
Please be advised that the Australian Consulate-General in Noumea does not process visa and citizenship applications. All visa and citizenship applications are to be lodged online with the Department of Home Affairs on www.homeaffairs.gov.au.
For information on travel to and from Australia, including immigration (visas) and proof of exit and travel records to Australia, Australian citizenship, border protection, the Tourist Refund Scheme (TRS), Biosecurity-Customs, and how to contact Home Affairs, please read the Home Affairs information available at Home Affairs - Immigration Citizenship and Border Protection.
If you require further information or assistance, please speak to the Home Affairs multilingual Global Services Centre (GSC) directly. The Home Affairs multilingual GSC is open Monday-Friday from 9am to 5pm (except Australian national public holidays):
- The Home Affairs multilingual GSC can be contacted directly on +61 2 6196 0196 (outside Australia) or on 131 881 (in Australia). Alternatively, from Monday to Friday from 9am to 4pm (except local public holidays), callers from New Caledonia or Wallis-and-Futuna can call +687 27 24 14 and press option 2 to be transferred to the Home Affairs multilingual GSC.
- the Home Affairs phone options are provided in English but if you prefer to speak with someone in your language, press 6 and say your language in English (for French-speakers, say “French”) and confirm “Yes” when prompted. If the operator speaks to you in English, keep saying your language in English to be put through to an interpreter.
Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea will not respond to Home Affairs enquiries and will not escalate these to Home Affairs.
For information on regulations and authorisations regarding the use of drones in Australia or outside of Australia, please check Travelling with your drone | Civil Aviation Safety Authority (casa.gov.au).
For information on scholarship programs and studying-internships in Australia, please check tabs available under Australia Awards Scholarships - Studies and Internships - Recognition of qualifications.
For information on doing business with Australia and trade information and organisations-companies in Australia, please check tabs available under Doing business with Australia.
Travel advice for Australia from your country of citizenship-nationality
Before travelling to Australia, check the travel advice of your country of citizenship-nationality for recommendations made by your country to its citizens travelling overseas.
Canadian nationals should check the Canadian travel advice for Australia at Travel advice and advisories for Australia and follow Canadian recommendations.
French nationals should seek up-to-date information and assistance from their representations in Australia (French Embassy in Canberra or the French Consulate-General in Sydney) and should also check all French recommendations (in French) including:
- Conseils aux Voyageurs - Ministère de l’Europe et des Affaires étrangères (diplomatie.gouv.fr)
- Ce que le consulat peut faire pour vous - Ministère de l’Europe et des Affaires étrangères (diplomatie.gouv.fr)
- Australie - Ministère de l’Europe et des Affaires étrangères (diplomatie.gouv.fr)
- Venir en Australie (visas...) - La France en Australie (ambafrance.org)
- Stages en Australie - La France en Australie (ambafrance.org)
- Séjours au pair et séjours linguistiques - La France en Australie (ambafrance.org)
Driving in Australia
Information on driving and licence regulations in Australia, New Caledonia and Wallis-and-Futuna is available under Driving Licences.
Tourism websites
Plan your trip with the official Tourism Australia website.
Also check out the tourism commission website for each Australian State and Territory:
- Australian Capital Territory Tourism Commission
- New South Wales Tourism Commission
- Northern Territory Tourism Commission
- Queensland Tourism Commission
- South Australian Tourism Commission
- Tasmania Tourism Commission
- Victoria Tourism Commission
- Western Australia Tourism Commission
For any other information, please check our Useful Links.