The Australian Consulate-General in Noumea provides a range of consular services to Australian citizens.
The Department of Foreign Affairs and Trade (DFAT) sets out the standard of service in the Consular Services Charter. The Charter signifies DFAT's commitment to providing effective, prompt and courteous consular services, delivered in an equitable way, to all Australians in need as well as clarifying the limits to consular services.
In French Polynesia, the Australian Honorary Consul in Papeete provides consular assistance to Australian citizens.
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In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
If you need immediate assistance, you can call the Consular Emergency Centre, 24 hours a day, on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia. Or you can also send an SMS at +61 421 269 080.
Australian Consulate-General, Noumea: phone +687 27 24 14 (follow the prompts) – consular assistance email: [email protected]. Our office is open Monday to Friday from 9am to 4pm (except public holidays).