Useful links for Australia, New Caledonia and Wallis-and-Futuna

PLEASE READ ALL THE INFORMATION AND LINKS PROVIDED BELOW AS RELEVANT TO YOUR ENQUIRY AND CIRCUMSTANCES FOR AUSTRALIA, NEW CALEDONIA OR WALLIS-AND-FUTUNA.

The Australian Consulate-General in Noumea provides consular assistance in New Caledonia and Wallis-and-Futuna to citizens of Australia, Canada, Nauru and Papua New Guinea.

Consular assistance to Australians, Canadians and citizens of Nauru and PNG - Please call +687 27 24 14 (outside of our office hours, follow the prompts to be connected to the 24/7 Consular Emergency Centre in Canberra, also contactable outside of our office hours, in Australia on 1300 555 135 or from overseas on +61 2 6261 3305). Canadian citizens can also alternatively contact the 24/7 Canadian Emergency Watch and Response Center in Ottawa (email: [email protected] – phone +1 613 996 8885 with call collect accepted where available). Please also check relevant travel advisories and recommendations for Australians on Smartraveller and for Canadians on Travel advice and advisories - Travel.gc.ca.

The Australian Consulate-General provides consular, passport and notarial services. For further information, check out the Consular Notarial and Passports Services - Frequently Asked Questions (FAQs) and all other links below as relevant to your enquiry and circumstances for Australia, New Caledonia or Wallis-and-Futuna:

Australian citizens - Consular services and travelling abroad
Australian Passports Services
Smartraveller, including the Australian Consular Services Charter, and the Australian travel advice for New Caledonia
Services Australia, including Centrelink and Medicare
Phone directories - Australian White Pages and Australian Yellow Pages
Elections
Police Clearances in Australia, New Caledonia and Wallis-and-Futuna
Driving Licences in Australia, New Caledonia and Wallis-and-Futuna
Taxation services in Australia, New Caledonia and Wallis-and-Futuna
Translation services in Australia, New Caledonia and Wallis-and-Futuna
Data Breach and Protection
Assistance to Canadian citizens
Travel.gc.ca, including the Canadian Consular Services Charter and the Canadian Canadian travel advice for New Caledonia
Notarial Services (witnessing, certifying and issuing legal documents) including legal authorities and services in Australia, New Caledonia and Wallis-and-Futuna
Marrying overseas and Certificates of No-Impediment (CNIs) and BDM (births, deaths and marriages) Registrars in Australia, New Caledonia and Wallis-and-Futuna
Cyclone season: are you ready?
Main menu Australia Awards Scholarships-Studies and Internships-Recognition of qualifications, including tabs for the Australia Awards Scholarships Program, Studying or undertaking an internship in Australia - useful information and links, and Recognition of qualifications, for relevant authorities and organisations in Australia and New Caledonia.
Main menu Doing business with Australia, including tabs for Austrade, APIBC (Australia Pacific Business Council), BICON (Biosecurity Import Conditions System), and Work and Investments in Australia - useful information and links, for relevant trade and business organisations and services in Australia and New Caledonia.
Main menu Commemorations and Events, including information on ANZAC Day ceremonies and events organised by the Australian Consulate-General in Noumea.
Main menu Showcasing Australia - News and Media, including tabs for About Australia, Portfolio and Official News, and For schools and students - information about Australia.

Authorities in New Caledonia and Wallis-and-Futuna

French High Commission in New Caledonia, including French State services and Actions de l'État - Les services de l'État en Nouvelle-Calédonie and Démarches - Les services de l'État en Nouvelle-Calédonie (administrative formalities including FAQ - Foire aux questions - Démarches - Les services de l'État en Nouvelle-Calédonie)
Government of New Caledonia, including departments-services-administrations and public institutions of New Caledonia, other authorities of New Caledonia (Congress, Customary Senate, Economic Social and Environmental Council (CESE)) and territorial collectivities of the Republic (French State) in New Caledonia (provinces, mairies-communes)
Summary of competencies in New Caledonia - Institutions du territoire - La Nouvelle-Calédonie - Services de l'État - Les services de l'État en Nouvelle-Calédonie and Répartition des compétences en Nouvelle-Calédonie | service-public.nc
Bienvenue sur service-public.nc | service-public.nc – official website of New Caledonian administrations, including information-formalities fact-sheets (Fiches pratiques | service-public.nc))
French Prefecture in Wallis-and-Futuna, including French State and Wallis-and-Futuna services and Actions de l'État - Les services de l'État et du Territoire à Wallis et Futuna
Phone directories, including list of phone numbers for emergencies and assistance in New Caledonia (OPT NC) and in Wallis-and-Futuna (SPT WF)

The Australian Consulate-General does not manage nor respond to enquiries relating to visas, immigration-citizenship or entry-exit requirements to Australia (Australian Department of Home Affairs), New Caledonia or Wallis-and-Futuna, or Canada and we are unable to escalate applications or issues with the authorities in Australia, New Caledonia and Wallis-and-Futuna, or Canada. Check the websites below as appropriate to your enquiry and circumstances and contact relevant authorities directly:

Home Affairs - Australian Immigration (Visas), Citizenship and Border Protection including citizenship, visas, biometric data collection and health examinations, contacting Home Affairs, the Tourist Refund Scheme (TRS), Australian Customs and Biosecurity and other Home Affairs information. If you require further information or assistance, please speak to the Home Affairs multilingual Global Services Centre (GSC) directly. The Home Affairs multilingual GSC is open Monday-Friday from 9am to 5pm (except Australian national public holidays):
- The Home Affairs multilingual GSC can be contacted directly on +61 2 6196 0196 (outside Australia) or on 131 881 (in Australia). Alternatively, from Monday to Friday from 9am to 4pm (except local public holidays), callers from New Caledonia or Wallis-and-Futuna can call +687 27 24 14 and press option 2 to be transferred to the Home Affairs multilingual GSC.
- The Home Affairs phone options are provided in English but if you prefer to speak with someone in your language, press 6 and say your language in English (for French-speakers, say “French”) and confirm “Yes” when prompted. If the operator speaks to you in English, keep saying your language in English to be put through to an interpreter.
- Home Affairs does not have an office at the Australian Consulate-General in Noumea. The Australian Consulate-General in Noumea will not respond to Home Affairs enquiries and will not escalate these to Home Affairs.
Travelling to Australia - Quick Guide including links to official tourism, travel advisories, use of drones and other information
Visas and travel conditions for New Caledonia and Wallis-and-Futuna including links to French diplomatic representations in Australia and relevant authorities and services in New Caledonia and Wallis-and-Futuna, including use of drones and other useful links.
Visas and travel conditions for Canada including links to official Canadian Immigration and Border Protection websites and authorities
Visas for Papua New Guinea including links to PNG services and authorities

The Australian Consulate-General does not provide assistance to foreign nationals in Australia – foreign nationals in Australia must request consular assistance directly from the consular services of their country of citizenship: French nationals in Australia should contact the French consular services in Australia, other foreign nationals should contact the consular services of their foreign diplomatic representations in Australia. Check the websites below as appropriate to your enquiry and circumstances and contact relevant authorities directly: